Most Notable Skill Shortages

Front-desk reception skills and customer service.
Good work habits, such as punctuality, reliability, and maturity.
Knowledge of medical codes.
Familiarity with insurance policies and practices.
Understanding of electronic medical records.

Nearly one-fourth of respondents (12/54) mentioned a need for customer service and/or front desk skills. A typical response emphasized the need for interpersonal and multitasking skills. As one respondent articulated, "Front desk skills [are] most difficult to find: customer service, speed and multitasking, ability to file ABC, understanding insurance and authorizations, and how to take full phone messages."